Effective Date: Updated 19th August 2024
1. Overview
Welcome to TraveFoodCulture.com. Our Shipping & Delivery Policy provides detailed information regarding the delivery of digital products purchased from our website. This policy outlines how and when you will receive access to your digital purchases, including eBooks, eCourses, travel itineraries, and other downloadable content.
2. Digital Product Delivery
- Immediate Access: Upon successful completion of your purchase of digital download, you will gain immediate access to your digital product. Our system processes payments and delivers digital downloads automatically, allowing you to start using your purchased content without delay.
- Access for eCourses and OnDemand Tailor Made Requests – The access starts within 24-72 hrs and it lasts until the duration of the course or the duration of the engagement of the OnDemand Request for Customized Digital Product or Service Request
- Access Instructions: Once your payment is processed, you will receive a confirmation email containing a link or instructions for accessing your digital product. This email will be sent to the email address provided during your purchase. Please ensure that you provide a valid and accurate email address to avoid any issues with delivery.
3. Download Process
- Availability: Digital products are available for download directly once you receive the confirmation email from us.
- Download Limits: Each digital product is typically available for download a limited number of times. If you experience any issues with downloading your content or reach the download limit, please contact our support team at TravelFoodCulture.com for assistance.
4. Technical Requirements
- Device Compatibility: Ensure that your device meets the technical requirements for accessing and downloading digital products. eBooks may require compatible eReaders or software, eCourses may require specific applications or platforms, and travel itineraries may come in various formats such as PDFs or other document types.
- File Size: Be aware of the file sizes of digital products you are downloading. Large files may take longer to download and may require sufficient storage space on your device.
5. Issues with Delivery
- Non-Receipt: If you do not receive the confirmation email with the download link within the time specified (for that product type as typically for eCourses it would be a bit longer) of completing your purchase, please check your spam or junk email folder. If the email is not found, contact our support team at TravelFoodCulture.com for assistance.
- Access Problems: If you encounter any issues accessing or downloading your digital product, please reach out to our support team for help. We are committed to resolving any problems as quickly as possible to ensure you can enjoy your purchase.
6. Support and Assistance
- Customer Support: For any questions or concerns regarding the delivery of digital products, please contact our support team at TravelFoodCulture.com. SWe are available to assist with technical issues, download problems, and any other concerns you may have related to your digital purchase.
- Response Time: We strive to respond to support inquiries within 24 hours during business days. For urgent matters, please indicate the urgency in your email to ensure prompt attention.
7. Changes to the Policy
- Policy Updates: We reserve the right to modify or update this Shipping & Delivery Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.
8. Acknowledgment
By purchasing digital products from TraveFoodCulture.com, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy. Your continued use of our website and services signifies your acceptance of any changes to this policy.
