Effective Date: Updated 19th August, 2024
1. Overview
Welcome to TraveFoodCulture.com. We offer a range of digital products, including eCourses, eBooks, travel itineraries, and other downloadable content (collectively referred to as “Digital Products”). Our Cancellation and Refund Policy is designed to clearly outline our terms regarding the purchase, cancellation, and refund of these Digital Products. Please read this policy carefully before making a purchase.
2. Digital Products & Delivery
Our Digital Products are provided to you in downloadable format and are made available upon successful payment processing within 0 – 72 Hrs depending upon the Digital Download or Digital Product Purchased. For downloadable PDFs they are immediately available. For eCourses, the delivery of the digital downloads lasts until the duration of the course. Due to the nature of digital content, which can be accessed instantly and copied, we do not offer refunds or cancellations once a purchase is completed and the Digital Product has been made available for download.
3. No Refund Policy
- Final Sale: All purchases of Digital Products are considered final. Once you have completed a transaction and accessed the Digital Product, no refunds or exchanges will be provided under any circumstances.
- Access and Download: By purchasing a Digital Product, you acknowledge that you have had the opportunity to review the product description and details before completing your purchase. As you gain access to the Digital Product immediately upon payment, we cannot offer refunds or cancellations.
- Shipping & Delivery – At TraveFoodCulture.com, we provide immediate access or access within 0 -72 hrs to all digital products, including eBooks, eCourses, and travel itineraries, upon successful purchase. Some are immediately available like Digital Downloads- for eCourses its generally within 24-72 hrs. Once your payment is processed, you will receive a confirmation email with a link or instructions for downloading your content. Digital downloads are available directly from your account page or via the provided link, allowing you to access your purchases anytime, anywhere. If you encounter any issues with the download process or do not receive the confirmation email, please contact our support team for prompt assistance.
4. Cancellations
- No Cancellations: Given that Digital Products are typically made available for download immediately after purchase, cancellations are not possible. Once a transaction has been completed and the Digital Product has been delivered to you, it is not possible to cancel the purchase or return the Digital Product. For eCourses as well, please read the description before registering or enrolling, as the purchases made are final.
5. Product Issues
- Technical Problems: If you encounter technical issues with accessing or downloading your Digital Product, please contact our support team at [Insert Contact Email] for assistance. We will make reasonable efforts to resolve any issues you may experience.
- Product Quality: If you believe that there is an error or problem with the Digital Product you have purchased, please reach out to our support team within [Insert Timeframe, e.g., 7 days] of the purchase. We will review the issue and, at our discretion, may offer a replacement or correction if the Digital Product is found to be defective or not as described.
6. Contacting Us
- Support Contact: For any questions regarding your purchase, or if you need assistance with a technical issue or product quality concern, please contact our support team at [Insert Contact Email]. We are committed to providing support and resolving issues in a timely manner.
7. Changes to the Policy
- Policy Updates: We reserve the right to modify or update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically for any updates.
8. Acknowledgment
By purchasing Digital Products from TraveFoodCulture.com, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. Your continued use of our Website and services signifies your acceptance of any changes to this policy.
